Before bringing device for repair, please be advised of the following..
- You will need to have your computer Admin password.
- Find My Device must be turned off in iCloud.
- A Time Machine (preferably) or other type of backup should be completed if possible.
- If parts are required for the repair, the machine must remain at Argosy west until completed.
Service Response Choices”
Emergency Service: $50 surcharge gets immediate and exclusive attention to your problem.
Priority Service: $25 surcharge places the job ahead of standard service.
Scheduled Service: $25 surcharge to have overnight turnaround, scheduled in advance.
Standard Service: First in, first out. Standard turnaround is 5 business days, pending parts.
Standard Service Fee: $80.00 per hour.
On-Site Service Fee: $100.00 per hour.
Estimates: $20.00 to $40.00
Standard Training Fee: $60.00 per hour
On-Site Training Fee: $80.00 per hour
Argosy West Phone Support: For our customers, Argosy West offers free phone support for the first 10 minutes for items purchased from us. Call 445-9797.
Why Use Argosy West Service? Customer Satisfaction!
- We involve you in the service process
During the intake process, you’ll meet and talk with our knowledgeable sales staff that will check in your system.
We keep you informed about the progress of your service job.
We call you as soon as the job is complete.
When you pickup, we present you with a copy of the service notes and explain the work that was done. We maintain service records, just like your doctor keeps charts! - Keep charges within bounds
We are acutely sensitive that no one should spend more on a repair than is worthwhile. We will help you set a “not to exceed” repair cost.
- Fix it so it Stays Fixed!
We look past the surface symptoms to find the root causes of the trouble, and we fix that. This approach solves the immediate issue and helps prevent future problems.
- Fix it the First Time!
We hate repeat service events. We carefully interview users when the equipment is checked in to be sure we understand all the problems, then we test every job before it leaves the store to be sure that it’s done right.
- Consulting and Training
Some computer problems are misunderstandings, not malfunctions. We can fix “cockpit trouble” too. We may suggest better software or hardware to ease the problem. Argosy West can supply the goods and the training needed to make you efficient, productive, and satisfied.
Service Warranty: WE STAND BEHIND OUR WORK!
- 1. If a service part fails under warranty, we will perform repairs as priority service with no charge for parts and labor. Apple parts: 90 day warranty. RAM: lifetime warranty. Other parts: determined by manufacturer
- If an unrelated problem appears within 30 days, we will provide parts at cost.
Argosy West Consulting & Training
To help you solve a specific problem, or to train you to accomplish your personal task, call Argosy West. We will visit your home or office, or you can make an appointment for in-store consulting. This is the fastest, most effective way to meet your needs.
In Store Training: $60.00 per hour
On-Site Training: $80.00 per hour